Privacy Policy

Coughlan Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Coughlan Motors manages personal information. It is structured as follows:

Personal information Coughlan Motors collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Coughlan Motors and complaints
Changes to Privacy Policy

1. Personal information Coughlan Motors collects

The main types of personal information Coughlan Motors collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Coughlan Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Coughlan Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Coughlan Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Coughlan Motors's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Coughlan Motors.

Coughlan Motors collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Coughlan Motors keeps of telephone calls, or emails received, or messages sent to Coughlan Motors or posted on Coughlan Motors's pages on social media);
Coughlan Motors's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Coughlan Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Coughlan Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Coughlan Motors stores personal information in electronic and paper form.

Coughlan Motors uses and discloses personal information as follows:

to source vehicles and sell them to Coughlan Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Coughlan Motors's customers and prospective customers;
to obtain products, services or information from Coughlan Motors's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Coughlan Motors knows about them);
to operate and manage Coughlan Motors's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Coughlan Motors. For example, Coughlan Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Coughlan Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Coughlan Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Coughlan Motors uses in the operation of the computer program is browsing history on Coughlan Motors's websites, name, contact information, and other information you may input into Coughlan Motors's websites. The level of human oversight Coughlan Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Coughlan Motors's staff.

4. Cookies

Coughlan Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Coughlan Motors's web server. Coughlan Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Coughlan Motors's platforms and those social media platforms. Coughlan Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Coughlan Motors's website.

5. Links to other websites

Coughlan Motors's website may contain links to third party websites. Coughlan Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Coughlan Motors and do not wish to receive these communications from Coughlan Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Coughlan Motors.

7. Overseas transfers

Coughlan Motors's website/s are hosted in Australia. On occasion, a third party service provider Coughlan Motors engages or that Coughlan Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Coughlan Motors holds about them by contacting Coughlan Motors during business hours on (03) 9379 9300 or via the contact page.

Coughlan Motors may require an individual making a request to verify their identity before processing their request.

Coughlan Motors will aim to respond to all requests promptly and within 30 days.

Coughlan Motors may refuse a request where permitted or required by law. Coughlan Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Coughlan Motors and complaints

If you have any queries, concerns or complaints about how Coughlan Motors handles your personal information please contact Coughlan Motors during business hours on (03) 9379 9300 or via the contact page. Coughlan Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Coughlan Motors can understand the nature of your concern. In most cases, Coughlan Motors will ask that you put your request in writing.

Coughlan Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Coughlan Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 9379 9300
Mailing Address: 35 Webb Rd, Airport West, VIC, 3042

10. Changes to Privacy Policy

Coughlan Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.